Refund policy

Return and Refund Policy

Every K. Elvara item is made to order just for you. Because each piece is printed individually, we're not able to accept returns or exchanges for change of mind, or for the wrong size or colour being ordered. Please check the size guide on each product page before you order, and reach out if you'd like help choosing.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund. Contact us within 7 days of delivery with your order number and clear photos of the item and the issue. For an issue affecting several items with the same design, please include a photo or video showing all affected items together.

Some things are normal for the printing process and aren't considered defects: slight variations in print placement of up to half an inch on printed garments, small differences in embroidery stitch density, and a faint temporary odour or light residue on new direct-to-garment prints, which washes out.

Failed or returned deliveries

If a parcel comes back to us because the shipping address was incorrect or incomplete, we'll contact you to arrange reshipping, which may include another shipping fee from your side. Please double-check your address at checkout.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days of approval, depending on your bank or card issuer. Original shipping charges aren't refundable unless the return is due to our error.

Contact

Questions about a return or refund? Email us at kelvarabiz@gmail.com and we'll get back to you within 2 business days.